Shipping policy

FedEx Standard Overnight
FedEx Priority Overnight

All retail seafood orders are shipped overnight to ensure freshness.

Orders placed before 2:30 PM ET, Monday–Friday, will ship the same day for next-day delivery.

Cut-off times may vary during the holiday season.

*Delivery times are estimates and not guaranteed. End-of-day delivery may occur as late as 9:00 PM local time.

*Remote or hard-to-reach regions may experience longer transit times, including but not limited to: Martha’s Vineyard, Nantucket, Montauk, Alaska, and Hawaii. Additional fees may apply based on destination and package weight.

Shipping is a flat rate based on your delivery zone, not on box weight or order size.

Live lobsters and seafood are packed at our Bourne, MA facility using:

• Insulated shipping boxes
• Frozen gel packs
• Packing paper soaked in saltwater to maintain freshness

Live lobsters are shipped the evening prior to delivery and are typically out of water for less than 24 hours.

At this time, Lobsters-Online ships within the United States only. We do not currently offer international seafood shipping due to regulatory and transit limitations.

Optional | $11 Flat Fee

It is important to us that your whole experience, from placing the order, to delivery is a simple and straightforward process.

By default, Lobsters Online refunds delayed, missing or damaged shipments in the form of store credit, including shipping costs.

By purchasing optional Full Refund Insurance for $11, you will be able to receive the refund back to your credit card or bank account for the full amount of the order, including shipping costs.

• We strongly recommend someone be home to receive the package
• Shipments do not require a signature and may be left unattended
• Once delivered, responsibility transfers to the recipient

Reporting an Issue

All issues must be reported on the day of delivery.

Please contact us with:

• Your order number
• Clear photos of the product and packing slip
• A brief description of the issue

📧 support@lobsters-online.com
📞 888-353-9898

Reporting an Issue

If you receive an externally damaged package, please email Lobsters Online at support@lobsters-online.com within 24 hours of delivery, including photos from the day it was delivered. We ask that you do not discard this package as a further investigation is required by our shipping carrier, FedEx. Refund eligibility will be subject to an investigation done by FedEx and Lobsters Online.

We guarantee that live lobsters will arrive alive on the selected delivery date.

Lobsters may appear sluggish after transit. This is normal. A healthy lobster will:

• Move when cooked
• Curl its tail

We recommend cooking live lobsters shortly after delivery for best results.

Product Arrives Live

Cook as soon as possible. Live lobsters can be stored in the fridge for up to 24 hours as long as the lobster is alive.

Cooked lobster meat can be stored in the refrigerator for 3-4 days or frozen for up to 3 months. For best results, wrap the lobster meat tightly in plastic wrap, then place in an airtight container or freezer bag, and remove as much air as possible before refrigerating or freezing.

Fresh and frozen items may ship together. Partial thawing can occur.

According to FDA guidance:

• Frozen seafood that remains below 40°F and cool to the touch may be safely refrozen or used immediately

Customers are responsible for providing accurate shipping information.

• Address changes are not possible after carrier pickup
• Undeliverable or incorrect addresses are not eligible for refund or reshipment
• Deliveries to closed businesses void refund eligibility

We do not ship to PO Boxes.

Certain states restrict:

• Minimum lobster size
• Lobster tail weight

Refunds are evaluated on a case-by-case basis and require same-day reporting.

• Cooked or consumed products are not eligible
• Approved refunds are issued within 15 days
• Refunds are applied to the original payment method

Full refunds may be issued prior to shipment.