Customer Service

No. You can check out as a guest. Creating an account allows you to save addresses, view order history, and check order status more easily.

Yes—as long as the order has not shipped. Please contact us by phone or email as soon as possible. Once an order has shipped, changes or cancellations are no longer possible.

Orders must be placed by 2:30 PM ET for next-day delivery. Cut-off times may vary during holidays due to volume.

We deliver Tuesday through Saturday, excluding major holidays.

We strongly recommend it. Shipments do not require a signature and may be left unattended. Once delivered, responsibility transfers to the recipient.

Delivery times are estimates only. Packages may arrive anytime up to 9:00 PM local time.

We currently deliver to all 50 states, including Alaska and Hawaii, which are subject to special delivery fees and conditions. Learn more about the special requirements for shipments to Alaska & Hawaii here.

A single 1¼-pound lobster is one serving, and it costs the same to ship overnight as two. With a flat shipping rate, sending one small lobster on its own means most of what you'd pay is the box, not the lobster. Two is where it starts to make sense — for your wallet and for the way they travel. Larger lobsters are available one at a time.

Live lobsters are packed in insulated boxes with paper soaked in saltwater to maintain freshness and frozen gel packs to maintain proper temperature and humidity during transit.

Yes. Lobsters may appear lethargic after shipping. This is normal. A healthy lobster will move when cooked and curl its tail.

This can happen when frozen and fresh items ship together. If the product is cool to the touch and below 40°F internally, it is safe to use or refreeze per FDA guidance.

If you receive an externally damaged package or a package with missing or incorrect items, please email Lobsters Online at support@lobsters-online.com with photos, your order number, shipping information and order details on the day it was delivered. We ask that you do not discard this package as a further investigation is required by our shipping carrier, FedEx. Refund eligibility will be subject to an investigation done by FedEx and Lobsters Online.

In the event of delayed or damaged shipments, Lobsters Online will refund your order in the form of store credit for the full amount, including shipping costs.

By purchasing optional Full Refund Insurance for $11, you will be able to receive the refund back to your credit card or bank account for the full amount, including shipping costs.

Refund eligibility depends on whether Travel Coverage was purchased and the condition of the product. Refunds are evaluated case by case. Reshipments are not guaranteed.

Customers are responsible for providing accurate shipping information. Address changes are not possible after shipment, and incorrect addresses are not eligible for refunds or reshipments.

Yes. We recommend notifying the recipient in advance so they can be available to receive the delivery. Corporate and multi-address gifting options are also available.