**Thanksgiving 2019 - Place your orders before Monday 11/25 in time for delivery before the holiday**
Next Day Delivery
All retail orders placed online are shipped overnight to your home or place of business. Orders must be placed by 2:30 p.m. EST for next day delivery. Here at the Lobster Trap, we have a special contract with United Parcel Service (UPS) which allows us to ship big insulated cartons at a reasonable rate. UPS will deliver your order Tuesday through Saturday, excluding major holidays. There is a $8 surcharge for Saturday delivery. Saturday deliveries aren't available in all areas, especially in rural areas.
We recommend someone be home to receive the package. We have waived the required signature feature on all orders and will not be held responsible if no one is home and the package is left unattended. If upon inspection one of the lobsters seems listless or lethargic, in general the lobster is still healthy and it is alright to prepare. When a healthy lobster is cooked, the lobster will reach it’s claws out and try to move. It almost looks like they’re stretching. If the tail curls on the motionless lobster, the lobster is safe to eat. All damage claims must be made on day of delivery by calling 888-353-9898. No claims will be honored if not made on day of delivery.
You may price out your shipping costs by using our online quote/order system viewable in the shopping cart. After you make your selection from our catalog, you will be asked to provide ship-to information. UPS charges an additional $8 for a Saturday delivery. Delivery may not be available in all areas. We will call you if there is a problem with Saturday delivery in your area or if your package requires additional shipping costs due to the location. For deliveries to Alaska and Hawaii , please call the service desk at 888.353.9898 so that we may calculate your shipping charges and place your order. UPS charges additional fees for delivery to Alaska and Hawaii.
UPS deliveries are ordinarily made between the hours of 9:00 am and 5:30 p.m., for major holidays later delivery times should be expected.
Travel Coverage - $18 flat fee
It is important to us that your whole experience, from placing the order, to delivery is a simple and straightforward process. That said, we offer a "travel coverage" option that protects you from any delivery delays. This coverage includes protection from, missorted packages, flight delays, mechanical malfunctions, damaged packages and weather delays which would have prevented your package from arriving on the selected delivery date. This coverage is intended to give you peace of mind that your shipment is protected from events outside the Lobster Trap's control. Should any of the listed events occur, the customer would be entitled to a refund in the full order amount, guarenteed. Reshipment of product is not guaranteed. If the package does not arrive on the scheduled delivery date, it is the customer's responsibility to share images of the product received and contact the Lobster Trap. Lobster Trap will review and investigate the package details to purpose a satisfying resolution.
Since our customers pay before receiving the product, one of the biggest priorities is instilling freshness and accuracy. That said, should you receive an order that is missing products you will need to contact us on the delivery date. An image must be shared and sent to email@example.com in order to obtain a refund. This includes a picture of the packing slip (order number, name, product details) as well as the product. Once received, the Lobster Trap will conduct an internal investigation with our packing team before determining the refund amount. Should you share this mispacked order after the date of the delivery date, Lobster Trap reserves the right to refuse a reshipment or refund. The discretion is up to the Lobster Trap.
- To receive a refund, images of your package, you order number and a detailed explanation of what you received is required. We will only consider refunds should you contact us on the day of delivery. If you have already cooked and eaten your lobster or lobster product, you are not eligible for a credit. A reshipment is not guaranteed as this up to Lobster Trap's discretion.
- Customers who are qualified to receive credit can expect their refund within 15 days past order error outreach. The credit will be issued to the person listed in the billing section on the order. Full refunds can be issued prior to the ship date.