Choose your lobsters & seafood
50+ lobster & seafood options: live, frozen or prepared
Order & we'll ship it overnight
Place orders by 2:30pm EDT & receive it the next day
Be home to receive your package
Be home to receive the package so the food stays fresh.
Prepare & eat!
You'll need lobster crackers, a small fork, nut pick, lobster bib and plenty of towels.
Customer Service FAQs
Ordering & Account
Do I need an account to place an order?
Do I need an account to place an order?
No. You can check out as a guest. Creating an account allows you to save addresses, view order history, and check order status more easily.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Yes—as long as the order has not shipped. Please contact us by phone or email as soon as possible. Once an order has shipped, changes or cancellations are no longer possible.
What is the order cut-off time for next-day delivery?
What is the order cut-off time for next-day delivery?
Orders must be placed by 2:30 PM ET for next-day delivery. Cut-off times may vary during holidays due to volume.
Shipping & Delivery
What days do you deliver?
What days do you deliver?
We deliver Tuesday through Saturday, excluding major holidays.
Do you offer Saturday delivery?
Do you offer Saturday delivery?
Yes. Saturday delivery includes an $8 surcharge and is not available in all locations. We recommend confirming availability before placing your order.
Do I need to be home to receive my delivery?
Do I need to be home to receive my delivery?
We strongly recommend it. Shipments do not require a signature and may be left unattended. Once delivered, responsibility transfers to the recipient.
What time will my order arrive?
What time will my order arrive?
Delivery times are estimates only. Packages may arrive anytime up to 9:00 PM local time.
Packaging, Freshness & Food Safety
How are live lobsters packed for shipping?
How are live lobsters packed for shipping?
Live lobsters are packed in insulated boxes with paper soaked in saltwater to maintain freshness and frozen gel packs to maintain proper temperature and humidity during transit.
Will my lobsters look sluggish when they arrive?
Will my lobsters look sluggish when they arrive?
Yes. Lobsters may appear lethargic after shipping. This is normal. A healthy lobster will move when cooked and curl its tail.
What if my frozen items arrive partially thawed?
What if my frozen items arrive partially thawed?
This can happen when frozen and fresh items ship together. If the product is cool to the touch and below 40°F internally, it is safe to use or refreeze per FDA guidance.
Problems, Refunds & Travel Coverage
What should I do if something is wrong with my order?
What should I do if something is wrong with my order?
You must contact us on the day of delivery. Please include your order number and photos when applicable. Claims made after the delivery date may not be honored.
What is Travel Coverage and do I need it?
What is Travel Coverage and do I need it?
Travel Coverage is an optional $11 flat fee that protects your order from carrier-related delays (weather, mechanical issues, misrouting, or damage). Without Travel Coverage, refunds or reshipments for shipping delays are not available.
Can I get a refund if my package is delayed?
Can I get a refund if my package is delayed?
Refund eligibility depends on whether Travel Coverage was purchased and the condition of the product. Refunds are evaluated case by case. Reshipments are not guaranteed.
What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information. Address changes are not possible after shipment, and incorrect addresses are not eligible for refunds or reshipments.
Gifting & Special Orders
Can I send lobster as a gift?
Can I send lobster as a gift?
Yes. We recommend notifying the recipient in advance so they can be available to receive the delivery. Corporate and multi-address gifting options are also available.
